We know that service and maintenance is important in order for you to always have a working and reliable equipment in the shortest amount of time. Therefore, we have our own service organization that provides qualitative and customized service to all products we sell. Our service technicians are continuously trained at each supplier to maintain a high and current level of knowledge. We want to offer a fast and efficient service so that you as a customer will have as little operational impact as possible.
We offer installation, commissioning, periodic maintenance, customized service agreements and training on all equipment available in our portfolio. Installations are carried out in accordance with applicable regulations.
We offer 24 hour phone support, where you as a customer get direct contact with a technician. Service agreements can be tailored individually to each customer's needs. Remote assistance matched with our phone support is the definition of fast and quality service.
Maintenance is followed up with customized service and measurement reports in accordance with requirements set by authorities and customers. Commissioning is followed up with user training customized for each customer. We provide service all over the Scandinavia including Finland, with access to our multiple spare parts warehouse ensures quickrepairs and short downtime.
Sales
Our sales organization is available to help you find the right solution to the challenges you have in your business.
We know how important it is to have a singel point of contact during long and complex projects. Our sales engineers are involved from the first steps of the projekt, to the end of the project.
Our sales people are experts in several different areas.
Service
Our service department is certified to conduct service and maintenance on our whole product range.
We know that service and maintenance is important in order for you to always have a working and reliable equipment in the shortest amount of time. Therefore, we have our own service organization that provides qualitative and customized service to all products we sell. Our service technicians are continuously trained at each supplier to maintain a high and current level of knowledge. We want to offer a fast and efficient service so that you as a customer will have as little operational impact as possible.
We offer installation, commissioning, periodic maintenance, customized service agreements and training on all equipment available in our portfolio. Installations are carried out in accordance with applicable regulations.
We offer 24 hour phone support, where you as a customer get direct contact with a technician. Service agreements can be tailored individually to each customer's needs. Remote assistance matched with our phone support is the definition of fast and quality service.
Maintenance is followed up with customized service and measurement reports in accordance with requirements set by authorities and customers. Commissioning is followed up with user training customized for each customer. We provide service all over the Scandinavia including Finland, with access to our multiple spare parts warehouse ensures quick repairs and short downtime.
We can offer service agreements on most of our products.
Contact our service team for more information on how this benefits you.
Rentals
We offer the opportunity to rent our products. It can be individual products such as X-ray systems, metal detectors or partical detectors to complete security solutions with security personnel. It is also possible to have local support available throughout the rental period.
Together, we tailor a complete solution to your needs.
Leasing
We offer customized leasing solutions as well. Leasing enables you to ensure that your company has state-of-the-art and certified equipment at all times. Leasing free up capital in your company that may be used for other purposes. In practice, leasing means that Selmatec AS buys and owns the equipment, tailored to your specifications and wishes.
We finance procurement of X-ray machines, metal detectors, particle detectors, complete solutions, etc.
You will have full right of use on the equipment, per monthly fee for an agreed period, normally 3 to 5 years. The leasing amount is expensed continuously and is tax deductible. Operational cost is also deductible.
After expired leasing period you can choose:
Remote Support
Remote Assistance Package, easy troubleshooting without going onsite
Selmatec Security own unique remote assistance kit is aimed at cutting down long response times and costs, to get your critical equipment up and running.
With the added support from our engineers we can offer one-hour response to remotely repair or diagnose your system.
Between monitoring the electronics and seeing what the operator sees means we can fix most of non-hardware failure remotely, and should it be a hardware fault, it provides the engineers with a head start on making sure they take the right part to site, to avoid follow up visits and wrong parts to be sent to site. Hardware KVM provides options to remotely update software and do a complete reinstall if needed.
The system can run through any wired network or even via 4G thru an encrypted VPN to provide a secure connection to your systems without the need to involve other parties.